UPDATE: Lansing police release surveillance photos of robbery suspects LANSING — A 24-year-old clerk was shot in the leg Sunday night during a robbery at a Family Dollar store, police said.The shooting may be linked to another armed robbery earlier in the night at a Munster Burger King, Lansing police said.Lansing police were dispatched about 9:50 p.m. to the Family Dollar at 17829 Burnham Ave. after three men robbed the business and shot the clerk.Police said the suspects were described as three males wearing dark clothing. The three men entered the store about 10 minutes before closing and demanded money from the clerk. One of the men fired a gun at the clerk, and an undisclosed amount of money was taken before the three men fled through a parking lot, police said.In a statement released at 9:17 p.m. Monday night, Lansing police said the clerk, who reportedly suffered a gunshot wound to the leg, was transported to a local hospital. Police said the clerk underwent surgery and … [Read more...] about 5 stories you need to know today: Lansing police release surveillance photos of robbery suspects. Continued erosion causes observation deck at Portage Lakefront and Riverwalk to collapse.
Delayed at airport compensation
By Christopher Elliott, King Features Syndicate, Inc. | January 13, 2018 at 11:00 am Dear Travel Troubleshooter: I recently flew from Los Angeles to Reykjavik, Iceland, on WOW Air, a discount airline. WOW told me to arrive at 4:30 p.m., but the flight was delayed more than 14 hours. I missed an entire day of my vacation by arriving in the middle of the night instead of at lunchtime. I paid for parking, a car rental and a hotel night that I didn’t use. I’d like WOW to refund the ticket and pay me $670, the amount I’m owed under EU 261, the European consumer protection regulation. I’ve asked the airline, but it refuses to refund the ticket or pay any compensation. Can you help me? — Rachael Lopez, Mission Viejo, California Answer: WOW should have advised you of the delay, which would have allowed you to avoid the hassle of returning home and then coming back to the airport the next day. But that’s not always possible. Maybe WOW was hopeful … [Read more...] about Travel Troubleshooter: No compensation for a 14-hour flight delay??
Visit The Boston Globe Share on Twitter Share on Facebook Comment on this Scroll to top of page By Christopher Elliott Globe correspondent January 05, 2018 Q. I recently flew from Los Angeles to Reykjavik, Iceland, on WOW Air, a discount airline. WOW told me to arrive at 4:30 p.m., but the flight was delayed more than 14 hours. The reason: The aircraft we were using had left Iceland late. WOW knew this, but still told me to get to the airport at 4:30. I missed an entire day of my vacation by arriving in the middle of the night instead of at lunchtime. I paid for parking, a car rental and a hotel night that I didn’t use. Advertisement I’d like WOW to refund the ticket and pay me $670, the amount I’m owed under EU 261, the European consumer protection regulation. I’ve asked the airline, but it refuses to refund the ticket or pay any compensation. Can you help me? Get The Weekender in your inbox: The Globe's top picks for what to … [Read more...] about WOW, where’s my compensation for that 14-hour delay?
Whether it’s plane, train or automobile, one thing is certain for Thanksgiving travelers: You’re in for a rough ride.The days before major holidays, especially Thanksgiving, are nightmares for regular commuters and travelers. Trains and buses are standing room only. Stations and terminals become mosh pits of angry luggage-wielding travelers. Rush hour traffic lasts for hours at a time. MORE: 5 myths about Thanksgiving travel AAA projects that nearly 51 million Americans will travel for Thanksgiving, the highest travel volume for the holiday since 2005.Here’s your guide to getting away – or simply getting home – for Thanksgiving by any means necessary. We’ll start with the fastest way: Airplane. Do you need to take a train? Check out our guide here! Or are you driving? Here's your primer. Are you flying somewhere for Thanksgiving?Well, you’re not alone. Air travel is the fastest-growing means of … [Read more...] about Thanksgiving travel tips: Flight delays and long airport lines
The White House travel ban delayed a 12-year-old Iranian girl’s trip to the U.S. for emergency eye surgery, and when she finally got to New York, thieves stole her suitcase with her life-saving medicine inside. Alma Kashkooli, who has a rare genetic condition that affects her eyesight, skin, development and movement, went more than two weeks without her anti-seizure medication after landing at JFK Airport on Feb. 6. She was slated to undergo surgery, but those plans fell apart after President Trump’s Jan. 27 executive order. Alma’s luggage — which included medicines, a walker and a tablet computer — never showed up so her mom started making phone calls, both to Turkish Airlines and to the airport’s lost and found. “I was on the phone all the day and night. I contact them, and in a very poor and low manner, they didn't respond properly,” she said of the airline staff, accusing them of laughing at her distress. … [Read more...] about EXCLUSIVE: Brooklyn crooks snatch life-saving meds from 12-year-old Iranian girl hurt by travel ban at JFK Airport
The Phoenix area is in the midst of a heat wave — visit azcentral.com for the latest news and information on how to stay safe and keep your cool. MORE: 5 popular myths about Phoenix heatWhile the high temperature records set early in the week got a lot of attention, there were other numbers impacting the area that didn’t get much notice.Records for warm overnight low and average temperatures (taking the daily high and low temperatures and dividing by two) were set Wednesday and Thursday. The overnight low at Sky Harbor Airport Wednesday was 90 degrees while the Thursday low was 91. Normal lows for those dates are 79 and 80 degrees, respectively.The average temperatures of 102 degrees Wednesday and 103.5 Thursday were also records and about 10 degrees above normal for those dates.The high overnight temperatures contribute to the distress that people vulnerable to the heat feel. Those warmer lows don’t give people exposed to the heat much chance to recover … [Read more...] about Phoenix weather: Not much relief at night
JetBlue's catastrophic blunders will cost the company at least $30 million, but the airline's charismatic leader insists the carrier is stronger for the lessons learned. Calling its ice storm meltdown "a defining moment for JetBlue," David Neeleman said the discount carrier is prepared to dole out close to $10 million in refunds and an additional $16 million in vouchers to make amends with passengers it left hopelessly waiting last week. Combined with an additional $4 million in spending related to the logistical disaster, the price tag for the companywide fumble in service has reached $30 million. But with more than 1,000 flights canceled and roughly 100,000 customers significantly inconvenienced, severely delayed or in some cases stranded on thetarmac at Kennedy Airport for half a day, the damage "certainly could go higher," Neeleman acknowledged. In a conference call yesterday, an effusively apologetic Neeleman promised that JetBlue would quickly right the wrongs in its system … [Read more...] about $30M for damage control at JetBlue
Luggage can disappear at airports like socks in the dryer, and missing bags can wreck a vacation or a business trip. In April alone, 336,732 pieces of luggage were reported lost, delayed or mishandled by the country's 20 largest airlines, according to Air Travel Consumer Report, published by the U.S. Department of Transportation. One year earlier, the number was 271,389. For airline passengers, the chances of experiencing some type of luggage-related problem is about 6.32 in 1,000. Jeff Jones, a 30ish strategy director for Microsoft's security unit, said his bags have been lost or delayed several times. "I've learned the hard way that I should pack at least one full set of the appropriate clothes in my carry-on bag," said Jones, who recommended giving airlines thorough contact information. "My bags have almost always caught up with me, but it sometimes takes several days, especially if I'm traveling to multiple locations during a trip." If you've waited and waited and don't … [Read more...] about Bad trip: You make the flight, your bags don’t
They were headed to Texas to celebrate, but instead found Texas-sized frustration. “My husband and I flew on Continental Airlines from New York to Houston to attend our daughter’s graduation,” 49-year-old A.S. Unterweiser of Roosevelt Island recalled. “Due to long lines at the airline’s check-in counter and incorrect information provided by airline personnel, we wound up missing our flight. We were placed on a standby list for the next flight to Houston and showed up at the appropriate gate on time,” she said. But rather than quickly jetting off to the family event, their troubles got even more confounding. “The gate attendant was rude and unhelpful,” Unterweiser said. “When we asked for the gate attendant’s name, she hid her badge and responded, ‘It’s the one my father gave me.’” They were allowed on the flight, but couldn’t sit together and grew more frustrated when the plane lingered … [Read more...] about Passengers get compensation for airline frustrations
When Vice President Joe Biden compared LaGuardia Airport to a “third world country” last year, it didn’t come as much of a shock to the millions of New Yorkers and air travelers who use or work in the deteriorating airport. After many missteps and delays, the Port Authority of New York and New Jersey is about to name a developer for the $3.6 billion LaGuardia makeover that will turn it into the kind of world-class airport we deserve. While modernization and upgrading is welcome news, LaGuardia will not be a truly world-class airport until the Port Authority makes good on its promise to lift the thousands of contracted workers there who make poverty wages and have little or no benefits or job protections. These men and women — like baggage handler Gian Lopez, who struggles to support himself, his girlfriend and their young daughter — have bravely fought for more than three years to be treated with dignity and respect. And they continue to fight … [Read more...] about Renovate LaGuardia Airport — and finally give all its workers the respect they deserve